Complaints Procedure

Last updated: 04-09-2019

Accommodation.co.uk is a Website operated by Accommodation Lettings Ltd (”We”). We are registered in England and Wales under company number 11423942 and have our registered office at WeWork, No.1 Spinningfields, Quay St, Manchester M3 3JE.

Accommodation.co.uk aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

If you wish to make a complaint please contact us by email at complaints@accommodation.co.uk .

The complaint will be acknowledged within 3 working days and then investigated thoroughly in accordance with our internal procedures and a response sent to you within within 21 days of receipt of the complaint.

If this still fails to resolve the issue,  we offer independent mediation between the complainant and the company through The Property Redress Scheme  https://www.theprs.co.uk/