Complaints Procedure

Last updated: 18-06-2019

www.accommodation.co.uk is a Website operated by Accommodation Lettings Ltd (”We”). We are registered in England and Wales under company number 11423942 and have our registered office at We Work, 1 Hardman St, Manchester M3 3EB.

Accommodation.co.uk aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:

If you wish to make a complaint please initially contact us by telephone on 0330 808 0276 to try  to resolve the complaint informally.

If we are unable to resolve your complaint at that stage:

Please  contact John Lomas by email at john@accommodation.co.uk.  The complaint will be acknowledged within 3 working days of receipt of the complaint,  investigated thoroughly in accordance with our internal procedures and a reply sent to you within 21 days of receipt of the complaint.

If this still fails to resolve the issue,  we offer independent mediation between the complainant and the company through The Property Redress Scheme  https://www.theprs.co.uk/